In Learnerbly we offer a selection of Udemy courses curated by our team covering a range of different topics and skills.
I requested a Udemy course on Learnerbly; how and when will I receive it?
We purchase Udemy courses directly from the website via gift options. Once you have made a request for an Udemy course and received a purchase confirmation from us, you can expect to receive a gift email from Udemy directly with a gift code for the course you requested.
We aim to purchase the requested Udemy courses within 24 - 48hrs hours (excluding weekends), so you can expect an email within a day from when your manager approves your request. The email you will receive will contain a link to redeem your course. Once that is done, you are all set to start accessing it.
Please keep an eye on your inbox and junk folder. 👀
I have received my Udemy course, how can redeem it?
You can log in to your existing Udemy account (or create a new one) and redeem the gift code sent to you at the following link: https://www.udemy.com/gift/redeem/
If done successfully, you will see your course added to the library on your Udemy account. If not, please do get in touch with us via Intercom, and we are happy to investigate this for you.
What to do if I already have an existing Udemy account?
If you have an existing Udemy account, please be sure to log in to your account, before redeeming your gift. This will ensure the course is added to your existing account.
What do you mean by "Special Learnerbly Price"?
In order to ensure you always have the best price, regardless of the season, Udemy and Learnerbly are working together to offer you a special discounted price. This will secure that you can have a discounted course, even if Udemy is not running sales!
The Learnerbly price is higher than the Udemy price. Can I get the course at the Udemy sale price?
The prices shown on our platform for all the Udemy courses are a special Learnerbly price, which means, Udemy has set a special discounted price for all Learnerbly users like you starting at £17.99 (or the equivalent in your currency), ensuring you can always get a discounted course, even if Udemy is not running sales in their main website!
Can you update the special Learnerbly price to the sale price shown on Udemy?
We are unable to update our platform to the discounted prices you see on Udemy, as the prices we show are already special discounted prices provided by Udemy that apply all year round to all Learnerbly users.
I have a discount coupon. Can you use it for my Udemy course?
No. We are unable to apply any sort of coupons, vouchers or discount codes, as we already offer a Special Learnerbly Price that Udemy is offering to all Learnerbly users.
There is a Udemy course that you don't have on your platform, how do I request it?
If there's a course you'd like to see on Learnerbly, you can let our curators know.
Please bear in mind that making a suggestion doesn’t register a resource request on your account. Due to the volume of suggestions we receive from our users we are unable to provide feedback on individual submissions.
I cannot find my Udemy course in my account
If you cannot find your recently purchased course in your Udemy account, it might be due to the following reasons:
A) You are trying to access your course via Learnerbly. Clicking on the request on your dashboard in Learnerbly won't take you to your Udemy course. You need to redeem the gift voucher that was sent to you in your personal Udemy account. The course will appear in your courses once you have redeemed the gift voucher.
B) You are logged in with a different email address than the one you first redeemed your gift course with. Once you redeem a course, that course will be linked and tied to that particular email account. If you log in with a different email, you won't see your course. Please make sure you are logged in with the same email/account you redeem your course with.
How can I initiate a refund, and when can I expect to receive a refund?
You can get in touch with us on Intercom and let us know that you would like to initiate a refund, regardless of the reason.
We can only process refunds within 30 days from the date when the course was purchased
If you contact us after 30 days of the purchase, we are unable to proceed with the refund due to the provider's policy regarding it.
Once the refund has been approved, you can expect to receive your refund within 7 - 10 days for your learning credit. You can get in touch with us if it has taken longer than that.
How can I cancel my Udemy course order?
Please get in touch with us via Intercom as soon as possible.
If your request has not been purchased yet, and you realize you don’t need the course anymore, then, we can help to cancel your request immediately. You will automatically receive your refund back to your learning budget.
However, if it has already been purchased within 30 days, we will initiate a refund for you, which will take 7 - 10 days.