FAQs for Users

Frequently asked questions by and for users

23 articles in this collection
Written by Marcos Martinez Rodriguez

What is Learnerbly

What is Learnerbly?

Written by Marcos Martinez Rodriguez
Updated over a week ago

How to use the Learnerbly platform

Written by Marcos Martinez Rodriguez
Updated over a week ago

Learning Credits

What are Learning Credits / Budget?

Written by Marcos Martinez Rodriguez
Updated yesterday

Resource is more expensive and exceeds my budget

Written by Marcos Martinez Rodriguez
Updated over a week ago

Why can't I see my budget in the app?

Written by Marcos Martinez Rodriguez
Updated yesterday

My refund is not reflected in my budget

Written by Marcos Martinez Rodriguez
Updated yesterday

Requests and Resources

How to make a request

Written by Marcos Martinez Rodriguez
Updated over a week ago

I haven’t received my request

Written by Marcos Martinez Rodriguez
Updated over a week ago

Can I track my request?

Written by Marcos Martinez Rodriguez
Updated over a week ago

How to cancel a request?

Written by Marcos Martinez Rodriguez
Updated over a week ago

Why is my request cancelled?

Written by Marcos Martinez Rodriguez
Updated over a week ago

Can I request something that is not on Learnerbly?

Written by Marcos Martinez Rodriguez
Updated over a week ago

How to make my requests private?

Written by Marcos Martinez Rodriguez
Updated over a week ago

The resource is cheaper on the provider's website

Written by Marcos Martinez Rodriguez
Updated over a week ago

How to recommend a resource

Sharing is caring!

Written by Marcos Martinez Rodriguez
Updated over a week ago

I want to create a Playlist

Written by Marcos Martinez Rodriguez
Updated over a week ago

Can I request a used / second-hand book?

Written by Marcos Martinez Rodriguez
Updated over a week ago

I have received an invoice to pay import tax for my request, why?

Written by Marcos Martinez Rodriguez
Updated yesterday

Updating Details

Can I change my login for my personal email?

Written by Marcos Martinez Rodriguez
Updated over a week ago

How can I update my delivery/shipping address?

Written by Marcos Martinez Rodriguez
Updated over a week ago

How can I update my personal details (name, email, etc)?

Written by Marcos Martinez Rodriguez
Updated over a week ago

Bugs and Issues

Bugs and Troubleshooting

Most common issues and how to solve them

Written by Marcos Martinez Rodriguez
Updated over a week ago

Drat! I have an issue/error with my login account

Written by Marcos Martinez Rodriguez
Updated over a week ago