FAQs for Users

Frequently asked questions by and for users

31 articles in this collection
Written by MJ, Galina Grkovikj, and Noemi Oracion

What is work-related training?

Written by MJ
Updated over a week ago

What languages do you support?

Written by MJ
Updated over a week ago

Can I suggest content that’s not on Learnerbly?

Written by MJ
Updated over a week ago

What is Learnerbly

What is Learnerbly?

Written by Galina Grkovikj
Updated over a week ago

How to use the Learnerbly platform

Written by Galina Grkovikj
Updated over a week ago

Learning Credits

What are Learning Credits / Budget?

Written by Galina Grkovikj
Updated over a week ago

Resource is more expensive and exceeds my budget

Written by Galina Grkovikj
Updated over a week ago

Why can't I see my budget in the app?

Written by Galina Grkovikj
Updated over a week ago

My refund is not reflected in my budget

Written by Galina Grkovikj
Updated over a week ago

Requests and Resources

How to make a request

Written by Galina Grkovikj
Updated over a week ago

How to request a Refund

Am I eligible for a refund?

Written by Galina Grkovikj
Updated over a week ago

I haven’t received my request

Written by Galina Grkovikj
Updated over a week ago

Can I track my request?

Written by Galina Grkovikj
Updated over a week ago

How to cancel a request?

Written by Galina Grkovikj
Updated over a week ago

Why is my request cancelled?

Written by Galina Grkovikj
Updated over a week ago

Can I request something that is not on Learnerbly?

Written by Galina Grkovikj
Updated over a week ago

How to make my requests private?

Written by Galina Grkovikj
Updated over a week ago

The resource is cheaper on the provider's website

Written by Galina Grkovikj
Updated over a week ago

How to recommend a resource

Sharing is caring!

Written by Galina Grkovikj
Updated over a week ago

I want to create a Playlist

Written by Galina Grkovikj
Updated over a week ago

Can I request a used / second-hand book?

Written by Galina Grkovikj
Updated over a week ago

I have received an invoice to pay import tax for my request, why?

Written by Galina Grkovikj
Updated over a week ago

Winter Holiday Period FAQs

Advice/notices for the end of year period at Learnerbly

Written by Galina Grkovikj
Updated over a week ago

Updating Details

Can I change my login for my personal email?

Written by Galina Grkovikj
Updated over a week ago

How to reset your Learnerbly password account

How to reset your password if you need to.

Written by Galina Grkovikj
Updated over a week ago

How can I update my delivery/shipping address?

Written by Galina Grkovikj
Updated over a week ago

How can I update my manager approver?

Written by Galina Grkovikj
Updated over a week ago

How can I update my personal details (name, email, etc)?

Written by Galina Grkovikj
Updated over a week ago

Bugs and Issues

Why my email is not recognised when logging into Learnerbly?

Unable to log in to your Learnerbly account?

Written by Noemi Oracion
Updated over a week ago

Quick Troubleshooting

Most common issues and how to solve them

Written by Galina Grkovikj
Updated over a week ago

Drat! I have an issue/error with my login account

Written by Galina Grkovikj
Updated over a week ago