1. How the Checkout Code Model Works
Partners provide Learnerbly with batches of codes in advance.
Learnerbly distributes codes to users when purchased on the platform.
Partners invoice Learnerbly monthly for the codes sold during that period.
Code batches may be supplied at different times, and each batch may carry a different expiration date.
Because batches are issued on different dates, expiry timelines may vary across partners and individual allocations.
2. Code Expiration & Distribution Management
Learnerbly actively monitors all code expiration dates.
To protect the learner experience, we:
Track expiry timelines for all supplied batches
Avoid distributing codes that are close to expiration
Request replenishment from partners when batches are nearing expiry
Learnerbly aims to provide learners with approximately 30 days of validity from the date a code is issued to them.
Access instructions sent to learners state that codes should be redeemed within 30 days of issuance.
Partner responsibility:
Clearly communicate the expiration date of each batch supplied
Notify Learnerbly of any changes to validity periods
Provide advance notice of constraints affecting redemption timelines
Failure to notify Learnerbly of changes to code validity may result in temporary suspension of code distribution until updated details are confirmed.
3. Redemption Experience & Website Changes
To ensure learners can successfully redeem codes, partners must inform Learnerbly in advance of any changes that could impact the redemption process. This includes, but is not limited to:
Updates to the redemption flow or UX
Changes to where or how codes are entered
Modifications to account creation requirements
URL or landing page updates referenced in instructions
Website redesigns, rebranding, or platform migrations
Advance notice allows Learnerbly to:
Update learner instructions promptly
Test revised redemption flows
Prevent failed redemptions and reduce support cases
Failure to notify Learnerbly of material changes that impact redemption may result in temporary suspension of code distribution until updated instructions are reviewed and confirmed.
4. Refund Eligibility
Codes cannot be refunded once redeemed.
In exceptional cases, Learnerbly may coordinate with partners to determine if a redeemed or unused code can be invalidated and a refund issued.
Refunds are considered on a case-by-case basis, taking into account the nature of the digital resource and whether it meets Learnerbly’s refund criteria.
5. Refund Timeframe
Learnerbly users must submit refund requests within 14 days of purchase or code issuance.
Requests received after this period will not be considered.
6. Partner Role in Refunds
All refund requests must be handled through Learnerbly, since purchases occur on the platform.
If a Learnerbly user contacts a partner directly, the partner should redirect the user to Learnerbly.
Learnerbly will coordinate with the partner to determine appropriate next steps.
7. Steps for Processing Refunds
To ensure a smooth and consistent process:
Record the Refund Request
All learner refund requests are logged in Learnerbly’s tracking system for accurate record-keeping and follow-up.Request Code Invalidation
Learnerbly will contact the relevant partner to request invalidation of the code associated with the refund. This prevents the code from being redeemed after a refund is issued.Confirm Refund Status
Once the partner confirms that the code has been invalidated, Learnerbly will process the refund to the learner.
Partner role:
Respond promptly to invalidation requests
Communicate any issues or exceptions that may impact processing
This ensures refunds are handled efficiently, maintains integrity of code distribution, and protects both learners and partners.
8. Communication
For updates related to code batches, expiration dates, redemption flow changes, or refunds, please contact: