In order to access the Learnerbly platform, we charge a monthly license fee per user. This is billed annually in advance prior to your launch date, and annually thereafter upon renewal.

If any additional users are added during your contract cycle which exceeds the current subscription volume, you’ll be charged a pro-rated amount for the remainder of your current billing cycle from the date the user number increased.

An invoice will be emailed to you at the end of each month, including the fee for any licenses added during that calendar month. Your chosen payment method will also be charged.

If you choose to Archive users and your user numbers drop below the current subscription volume, you can re-add any extra users (up to the amount already paid for) at no extra cost. Once all of the seats are filled, new users are billed as above.

If you would like to know the current number of licenses you have paid for, please contact your Customer Success team member.