What are they?
Learning Credits are the funds used to purchase items via the Learnerbly platform.
When your users make requests for content, we handle the purchasing process for you - using the Learning Credits you have pre-purchased on your account.
Think of it as putting fuel into a car - you're stocking up to power the learning journey ahead. Users will not be able to receive their orders until you have a balance of Learning Credits on your account. If the balance runs out, we'll pause purchasing any new orders until your next top-up is received.
What currencies do you offer for the Learning Credits?
Learning Credits can be issued in GBP, EUR and USD. However, it depends on the employees' locations and not necessarily in what country they are physically based.
We need a minimum of 25 users in each currency for Learnerbly to manage that currency for you. Your Business Development and Customer Success teams can give you the best recommendation on what currencies to choose.
How much Learning Credits balance do you need?
Initially, we will need 25% of your total annual budget allocated on hand in Learning Credits to ensure a smooth onboarding and to commence order processing.
For example, if you have 100 employees with a budget of £500 each to spend via Learnerbly for the year, your total annual budget is £50,000. We’ll top up an initial £12,500 in Learning Credits.
How do we add Learning Credits to your account?
We invoice for learning credits on an ad-hoc basis. To calculate the correct amount to invoice we maintain a forecast of what we expect you to spend on the platform in the coming months based on factors such as:
your user growth
your user spend patterns - particularly factoring in seasonality around budget year ends
other comparable client's spending patterns
Where our forecast indicates that you do not have sufficient funds to cover the next few months of expenditure we will send a top-up invoice. The aim of these invoices is to keep your balance high enough to cover future expenditures without maintaining an excessive balance.
Because of this, you may see invoices of varying amounts, e.g. in advance of your budget end where we historically see significant increases in spending on the platform.
We accept payment either via Direct Debit or by providing a credit card on your account. If you do not currently have a payment method saved on your account with us, please get in touch and we'll be happy to help get this updated.
How can we see or track our Credits balance?
At the end of each month, you will receive a Breakdown of Spend which lists all the purchases made in the prior month. A summary sheet will show the remaining balance, each month’s total spend, and any top-ups at their payment date
Where are Learning Credits kept?
We keep your Learning Credits in their own secure account, ready to spend solely on the requests made by your employees.
What if we don't spend all our Learning Credits?
At the end of your contract term, any remaining unspent Credits are rolled into the next contract cycle to spend within the next budget period. Should you choose to end your partnership with Learnerbly, the remaining balance will be refunded in full.
If you need more assistance with your credits in account with us, please send us an email to the corresponding emails:
Break down of spends