Learning Credits/Budget

Frequently asked questions about learning budget.

Noemi Oracion avatar
Written by Noemi Oracion
Updated over a week ago

What is a Learning Budget?

This is the amount assigned by your company for your L&D as part of your benefits, that you can use on our platform.

What are Learning Credits?

“Learning Credits” is the term used for the company’s total balance held with us. This is managed by your company admin.

What can I use my Learnerbly budget for?

You can use your Learnerbly budget to request learning resources, from books to online courses and coaching, via the Learnerbly platform.

How long do I have to use my budget?

Each budget is tied to a budget cycle determined by your company. Your company's Learnerbly Administrator will be able to help let you know the start and end date of your budget cycle.

Will my budget expire?

At the end of your budget cycle, your budget will expire and reset. If you still have an amount remaining from your old budget, the remaining amount will be deactivated and will not carry over to your new learning budget.

You can check the expiration of your budget when you hover your cursor on your budget from the app.

Can I increase my budget available?

In order to make any changes to your budget, please talk with your company's Learnerbly Administrator and your People Team.

Where can I see my budget?

You see it in the top right corner of the platform beside your profile.

Can I top up my Learnerbly budget with my own money?

At the moment, you are not able to add your own money to your Learning Budget.

Can I put my Learnerbly budget towards something, and pay the rest myself?

At the moment we are only able to process full transactions and not part payments towards a resource. If your chosen resource is more expensive than your remaining budget, please speak with your Administrator about topping up your budget via your company.

The resource is more expensive and exceeded my budget, what should I do?

You can get in touch with the admin or the People Team of your organization to top you up with an extra budget. Otherwise, your approver won't be able to authorize your request.

Why I can't see my budget in the app?

Here are some possibilities why you couldn't see your budget:

  • Your budget might be archived by the admin of your company.

  • The admin of your organization hasn't allocated yet your new learning budget.

  • If you handed your leave notice, some companies are immediately removing their learner's budget.

The request was cancelled and refunded but why it's not reflected on my learning budget?

If the request was purchased with your previous annual budget, the amount will be refunded back to that budget.

This is in accordance with the agreement between your company and Learnerbly, where all operations and transactions, including refunds, are performed within the budget from which the request was purchased. We are unable to refund or make any cross-budget operations.

Why there was a deduction with my new budget when I made a request from my old budget?

If you made a request before your learning budget expires but your approver manager approved your request after the validity of your learning budget, the amount will be deducted from your new learning budget.

Contact us

If you need more assistance with your credits in account with us, please send us an email to the corresponding emails:

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