If the request was purchased with your previous annual budget, the amount will be refunded back to your that budget.

This is in accordance with the agreement between your company and Learnerbly, where all operations and transactions, including refunds, are performed within the budget from which the request was purchased. We are unable to refund or make any cross-budget operations.

Why there was a deduction with my new budget when I made a request from my old budget?

If you made a request before your learning budget expires but your approver manager approved your request after the validity of your learning budget, the amount will be deducted from your new learning budget.

For more information about your Learning Budget, please visit the article below:

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