Skip to main content
All CollectionsLearnerbly for UsersLearning Credits
My refund is not reflected in my budget
My refund is not reflected in my budget
Galina Grkovikj avatar
Written by Galina Grkovikj
Updated over a week ago

If the request was made using your previous budget, the deducted amount will be refunded to its original source and will not be carried over to your new learning budget cycle.

Don't worry, the credits are not lost, they are transferred back to the company's funds but they aren't accessible to the learner because the budget is inactive. This is in accordance with the agreement between your company and Learnerbly, where all operations and transactions, including refunds, are performed within the budget from which the request was purchased. We are unable to refund or make any cross-budget operations.

Why there was a deduction with my new budget when I made a request from my old budget?

If you made a request before your learning budget expires but your approver manager approved your request after the validity of your learning budget, the amount will be deducted from your new learning budget.

For more information about your Learning Budget, please visit the article below:

Did this answer your question?