The time in which you will get your request varied on the type of product. In normal situations, these are the expected times for your requests to be purchased:

  • Digital Content

    Digital content (such as Kindles, online courses or other ebooks) normally takes between 24hrs to be received once they are "Purchased by Learnerbly". Please get in touch if it takes longer than the given time period.

    Please check this article for more info about how we fulfil digital content by providers:

  • Physical books

    Books (such as Amazon books or other hardcovers/paperback books from other providers) fulfilled by the Learnerbly team as well as API typically takes 3 working days to arrive. Sometimes, based on the delivery period, it can take up to 1 - 2 weeks. Please do get in touch if your request hasn't arrived after 2 weeks.

    For more info about books check the article below:

  • Others

    Other resources and providers can take up to 2 working days to be fulfilled.

    Note: If you requested a book using the feature "Resource not on Learnerbly?", it should be with you between 2 - 5 working days. Please get in touch if it takes longer than the given time period.

Taking longer than the given time period?

If your request is taking longer than usual, it might be because of the following reasons:

  • Your company does not have sufficient Learning Credits on your account to process your request. Please contact your Learnerbly Administrator to resolve this. More information can be found here.

  • There is some backlog due to the high number of requests made by all your colleagues at your company. You can expect to have an update on your pending requests in the next 3 - 5 working days. If you haven't heard back after that time, please get back in touch again.

  • Books will typically take around 3 - 5 days to arrive but this can be longer depending on your location. You can find out more about online courses and other providers, and what to expect in this article.

For more information on request processing times or the whereabouts of your request, please get in touch with us on Intercom (bottom right of the page).

For more information about the statuses of your requests, please check the following article:

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