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Why my email is not recognized when logging into Learnerbly?
Why my email is not recognized when logging into Learnerbly?

Unable to log in to your Learnerbly account?

Noemi Oracion avatar
Written by Noemi Oracion
Updated over a week ago

If your company uses SSO (Single Sign-On) integration for logging into Learnerbly and you encounter an error, it might be due to a mismatch between the email registered in our system and the one registered with your SSO provider.

Have you checked that your email address is correct and you are still getting an error trying to log in to your Learnerbly account? If so, here's how you check if your log-in email and SSO are matched πŸ˜‰

  1. Type your work mail that is associated with your organization.

3. It will prompt a window in which you need to select which email address you will log in to Learnerbly.

4. Your log-in email should match with your SSO (Single Sign On Integration).

5. If successful, you will be logged in Learnerbly. πŸŽ‰

βœ‹ Note: If you are still getting an error on logging in to your account after following these steps, chances are, your email is not matching with your SSO provider. Please reach out to your technical team to ensure that your SSO provider is properly configured. If error still occurs, feel free to reach out to us!

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