Section 1: General Refund Guidelines
Refund Timeframe: You can request a refund within 14 days of receiving the content or making the purchase, as applicable. We encourage you to initiate your refund request promptly to expedite the process.
Refund Process: To request a refund, simply reach out to our support team through our messaging facility. Our dedicated team will guide you through the refund process and provide you with any necessary instructions.
Refund Eligibility: Refunds are subject to the specific refund policy associated with each resource type. Please refer to the corresponding sections below for detailed information on the refund policies for books, digital content, and online courses.
No Partial Refunds for Completed Requests: We are unable to provide partial refunds for modified requests after fulfillment. This is to maintain consistency in our operations and the order fulfillment process necessitates this policy. Thus, any alterations made to your original request, once fulfilled, will not be eligible for partial refunds.
Section 2: Refund Policy by Resource Type
2.1 Physical Material:
We want you to fall in love with the books you purchase from our marketplace. If, for any reason, the book you received isn't what you expected, you have the option to request a refund within 14 days of receiving the content.
2.2 Digital Content:
Please note that for digital content provided through links or codes, refunds are generally not applicable, unless there is a specific issue with the product that falls within the terms of our refund policy such is the ebook not being available after purchase. We recommend thoroughly reviewing the product description before making a purchase.
2.3 Online Courses: If you have purchased an online course that requires a code for access, please note that refunds for these courses will not be applicable unless there is a specific issue with the product that falls within the terms of our refund policy. Examples of such issues include the course not being available after purchase or technical difficulties preventing access. In such cases, we encourage you to contact our support team for assistance, and we will be happy to review your situation and consider a refund if it meets the criteria outlined in our refund policy.
2.4 Live or Virtual Events (including Coaches)
Refunds for conferences or events will not be applicable unless there is a specific issue with the conference that falls within the terms of our refund policy and ample notice is provided. Examples of such issues may include the cancellation or rescheduling of the conference, or significant changes to the event program. In such cases, we encourage you to contact our support team promptly.
We will review your situation and consider a refund if it meets the criteria outlined in our refund policy.
What if I change my mind about a purchase?
Unfortunately, we are unable to provide refunds solely based on a change of mind. We recommend carefully reviewing the product details before making a purchase.
What if the resource I received is not relevant to what I anticipated?
We understand that expectations may vary. However, we cannot issue refunds based on individual expectations as long as the delivered resource matches the product description.
What if the code or access link has already been sent to my work email by your team?
If the code or access link has been sent to your work email, we cannot provide a refund as the delivery was successfully made.
What if I am unhappy with the pricing compared to the provider (partner)?
We strive to offer competitive pricing for all our resources. However, we understand that individual preferences may vary. As pricing is subject to partnership agreements, we are unable to provide refunds based on pricing comparisons.
Can I request a refund for e-books provided through links or codes?
Generally, refunds for e-books provided through links or codes are not applicable, unless there is a specific issue with the product that falls within the terms of our refund policy. We recommend thoroughly reviewing the product description before making a request.
The resource that I requested has become inaccessible after activating it, can I get a refund?
If an online course or digital product unexpectedly becomes inaccessible after activation, you can request a refund within 1 year of receiving the content or making the purchase. However, if access expires as per the agreed-upon term, a refund might not be applicable. Always check the refund policy and access duration before making a request.
I received a damaged book, can I request a refund?
Of course. If your resource is damaged upon receiving the item, please let us know and we can sort out a refund upon returning the item.
What if I need to reschedule a coaching session?
If you need to reschedule a coaching session, please reach out to our support team as soon as possible. We understand that scheduling conflicts may arise, and we will do our best to accommodate your request. However, refunds for coaching sessions are generally not applicable for rescheduling unless there are exceptional circumstances that fall within the terms of our refund policy.
Can I request a refund for an event ticket if I am unable to attend?
Refunds for event tickets are generally not applicable if you are unable to attend. However, if there is a specific issue with the event, such as cancellation or significant changes to the program, you may be eligible for a refund as per our refund policy. Please contact our support team promptly if you encounter any such issues.
What if the conference I registered for gets canceled or rescheduled?
If the conference you registered for gets canceled or rescheduled, you may be eligible for a refund. Please contact our support team as soon as possible, and we will review your situation according to our refund policy to determine if you qualify for a refund.
Can I request a refund for a coaching session if I'm not satisfied with the service provided?
Refunds for coaching sessions are generally not applicable based on satisfaction alone. However, if you believe there was a significant issue with the service provided that falls within the terms of our refund policy, please reach out to our support team with the details. We will assess your situation and consider a refund if it meets the criteria outlined in our refund policy.
I want to refund my request made with a Virtual card
The Learnerbly Refund Policy applies only to content purchased and fulfilled via Learnerbly’s marketplace and excludes any item purchased with a Virtual Card.
For more information, you can take a look at the Help Center Articles below.
For more information about how to request a refund, please check the article below:
We hope this refund policy provides you with a clear understanding of our processes and guidelines. If you have any further questions or require assistance, please don't hesitate to reach out to our support team. Your satisfaction is important to us, and we are here to help you every step of the way.