Canceling a request depends on the procedure, policy, and what type of resources you are requesting to cancel.

Please contact us immediately, as most of our physical books are usually purchased automatically by our system. If the book has been dispatched prior to contact, we are unable to cancel the request. If this case happens, please let us know once you received the book so we can arrange a return and refund.

Cancellation policies vary depending on the provider, aligning with our policy. Refunds or cancellations may be considered if the code or access link remains unredeemed.

This can depend on the situation (e.g. technical issue) and their policy if the provider accepts a cancelation. This is also in accordance with our policy. Refunds or cancellations may be considered if the code or access link remains unredeemed.

If in case the event has already started and you decided to cancel it, the provider is unable to cancel your request and can only offer a reschedule.

We are unable to cancel or refund a request for eBook request once we fulfilled and provided the details to the user.

If your resource is damaged upon receiving the item or you changed your mind, please let us know within 14 days and we can process a refund upon returning the item.

For more information about our Refund Policy please visit the article below: