1. When will my invoice be paid?
We work on a Net 30-day payment schedule for partner invoices, with payments processed twice a month.
This means that once your invoice has been approved, you’ll receive payment within 30 days. If it's been longer than that, feel free to drop us a line at partnerinvoices@learnerbly.com and we’ll look into it.
2. How should I format my invoice?
We use a single-invoice model, so your invoice should show Learnerbly’s commission as a minus line.
This helps keep things clear and aligns with VAT and HMRC guidelines.
✍️ Example invoice format:
For Non-VAT Registered Partners:
Item | Net Price | VAT | Gross Price |
1x Online Course X | £100.00 | £0.00 | £100.00 |
- Learnerbly commission (30% of NET price) | £30.00 | £6.00 | £36.00 |
Total amount to pay |
|
| £64.00 |
For VAT Registered Partners:
Item | Net Price | VAT | Gross Price |
1x Online Course X | £100.00 | £20.00 | £120.00 |
- Learnerbly commission (30% of NET price) | £30.00 | £6.00 | £36.00 |
Total amount to pay |
|
| £84.00 |
To help us process your payment without delay, please make sure your invoice includes:
- Bank details
- Invoice Number
- Month the invoice relates to
Please ensure that the invoice reconciles to the ‘Finance’ tab of the Learnerbly shared spreadsheet. Our finance team checks your invoice against this tab before payment is made; therefore, any discrepancies will cause delays in payment.
Please email invoices to paymentsupport@learnerbly.com.
📅 Payment runs:
There are two payment runs per month.
- Mid-month payment: For inclusion in the mid-month run, invoices must be received by the 5th working day of the month.
- End-of-month payment: For inclusion in our end-of-month run, invoices must be received by the 15th working day of the month.
Please feel free to contact us should you find that your invoice remains unpaid for over 30 days so that we can investigate.
3. Do I have to use this exact format?
Not at all. As long as Learnerbly’s commission is clearly shown as a minus line, you're free to use the format that works best for you.
4. What if I quoted the client without VAT?
Just reach out to us at partnerinvoices@learnerbly.com — we're here to help.