I received a notification that my book was canceled because it's out of stock / the delivery date is more than 2 weeks / Pre-purchase, but it's not what it says from Amazon when I checked it. What am I missing here?
When the system was in the process of purchasing the request, that particular resource could be either of the following at that time:
Delivery time was more than 2 weeks.
Pre-purchase/order.
Out of stock.
If it's not available at the moment to purchase, the system cancels your request automatically and refunds your credits immediately.
Amazon's information on the book and availability are very dynamic and our prices/stock and information shown on the platform are not live, so it constantly restocks and updates its inventory or information with no prior notice. If you see that the book is back in stock or the delivery date is less than 2 weeks, please feel free to request it again.
Is there any way I can track the delivery of my book?
At the moment we don't have an automatic system that sends you a tracking number/tracking info for your request. If you require more info, please get in touch with us.
I'm currently outside of my country, can I request a book and deliver it to my current address?
If you are planning to move (regardless if it is business or personal travel) for more than a month to one of the following countries:
🇬🇧 United Kingdom
🇺🇸 United States
🇩🇪 Germany
🇪🇸 Spain
🇸🇪 Sweden
🇳🇱 Netherlands
🇨🇦 Canada
Please ask the Admin of your organization to change your content region so you can still request physical books based on your temporary content region. Don't forget to reach out to your Admin to change back your content region once you are back to your permanent geographic location to avoid any issues on requesting from our platform.
Note: You are unable to request any physical books if you are outside of those mentioned content regions. At the moment, it's not possible to make cross-region requests.
I'm not available to collect the book at my address when it arrives, can you please postpone it?
Currently, we lack a system to postpone or hold requests once they enter our fulfillment pipeline. Approved requests are promptly processed for immediate purchase. Consider informing a fellow resident or neighbor about the expected package. Alternatively, if no one can collect the request, we'll make an effort to cancel it on Amazon as per your request.
I want to update my shipping address. How can I do it?
Upon approval of your request, it will be automatically sent to Amazon for purchase. Unfortunately, we cannot modify any of the information you provided, including the delivery address. Nevertheless, there are situations in which we can cancel the order, specifically if the book has not been dispatched. Please contact us immediately, and we will make every effort to cancel your request with Amazon. Subsequently, you can initiate a new request for the book with the correct address.
For more information about updating the shipping address, please visit our article here 👉 Update Shipping Address.
I want to return the book, how can I do that?
We are only able to return a book if it is heavily damaged and unusable, and the book should not be more than 14 days old from the date of purchase. Depending on your area, you might have two options on how to return it, either the pick-up or drop-off. You need to contact us so we can request a return confirmation from the provider.
Drop off: Amazon will give you an option on where to drop off the item based on their instructions. The book should be well packed and we will send you a return label for you to print out or a QR code.
Pick up: The courier will provide a return label for you and will pick up the item.
Note: These two return options depend on the return policy of what Amazon region you are located in. This can take up to 15 working days to be completed, depending on the times of shipping and such.
Why it is taking time to receive my book?
Once you receive a notification from us that we have successfully purchased your book, you should receive it in not more than 10 days. Please confirm if you have already checked with another resident at your address, in your mailbox, with your next-door neighbors, or in the reception if you have.
If you still haven't received or found your book after checking it as we suggested and one week has already passed, please contact us so we can reach out to the provider to find a solution. Otherwise, if the book is unclaimed for more than 30 days, Amazon will not be able to issue a replacement or refund your book as per their policy.
We always recommend that users get in touch with us as soon as possible regarding any claims for their requests, especially within the first 30 days of your request being marked as "Purchased" in your dashboard, since most providers only offer refunds/replacements within the first 30 days.
Can I request a used / secondhand book?
We are only able to purchase new books from Amazon.
Can I include an additional note for the delivery of my book?
Unfortunately, there is no option for additional instruction for the delivery as the system will consider the address that you provided. To provide more context on how your request for an Amazon book is processed, once it's approved, it's automatically forwarded to Amazon for immediate purchase using the provided details. Therefore, there's no option to give additional instructions on how you want it to be delivered. This is how our system operates.
Why the price of the book now more expensive from Amazon than what I requested?
We try our best to reflect our providers’ prices as accurately as possible. However, providers update their prices and sales from time to time without prior notice. If the price of the book changes by more than 10 $/€/£, we will inform the user (you) and confirm if you would still like us to proceed with purchasing your book or cancel it. If the user fails to respond within 24 hours, the request will be automatically canceled. The message is similar to this:
Why my book was canceled?
These are some of the reasons why your book was canceled:
The book isn't "dispatched and sold" by Amazon.
The delivery date is more than 2 weeks.
The book is out of stock.
The book is currently available via 3rd party seller / Marketplace. We cannot purchase books that are not sold and dispatched by Amazon itself (i.e. Marketplace and 3rd parties) as they are not reliable and do not always offer consistent shipping.
Your delivery address might be incorrect due to the auto-fill information tool of your device. Please double-check that your delivery address is correctly input. For more information about updating your delivery address, please click 👉 here.
For more information, please visit our article for cancelled requests.
The book is quite expensive and exceeds my budget, what should I do?
You can get in touch with the admin of your organization to top you up with an extra budget. Otherwise, your approver won't be able to authorize your request.
I tried to request a book from Amazon using your feature "Resource, not on Learnerbly" but it's not working.
You need to ensure the following:
The book should be "dispatched and sold" by Amazon.
The URL page of the book is correct and valid.
The delivery date should not be more than 2 weeks.
The book is "In Stock".
The ASIN code of the book is not fully numeric
The book is NEW.
The Amazon URL link should match your content region (e.g., If you're from the UK, then the Amazon URL link should be from Amazon UK).
