1. General Information
Who is a Learnerbly Partner?
A Learnerbly Partner is a provider that has an agreement with Learnerbly to offer learning services to our clients. This includes content providers, coaching providers, and other learning specialists.
What does Learnerbly do?
We connect companies and their employees with learning resources facilitating direct purchases from our Partners.
2. Partner Responsibilities
What are my responsibilities as a Partner?
As a Partner, you agree to:
Deliver high-quality services professionally.
Comply with data protection laws.
Provide technical support if needed.
Respect intellectual property rights.
Maintain confidentiality and security.
If you are a coaching provider, please refer to our Coaching Sessions Policy for additional obligations specific to coaching sessions.
What if a Client has an issue with my services?
Learnerbly is here to support clients with any issues they may face. Our learners typically reach out to our customer support team to report any concerns, which we then escalate to our Partners if necessary to work together toward a resolution.
Alternatively, if a learner or client reaches out to you directly with an issue, please contact partners@learnerbly.com, and we will assist in resolving the matter collaboratively.
3. Commission and Payments
How is commission calculated?
Learnerbly may purchase learning services from our Partners at a lower rate than list price — the difference is our commission. The structure and rate are defined in your Partner Agreement.
When and how is commission paid to Learnerbly?
For partners who pay commission separately, you must pay the commission within 30 days of the end of the month in which you received payment. Most partners invoice Learnerbly at a lower rate, reflecting the commission deduction. If you are unsure which structure applies to you, please refer to your Partner Agreement.
Who handles VAT and other taxes?
All payments are exclusive of VAT and other taxes. Where VAT applies, it will be added accordingly. If you have questions about your specific tax obligations, please refer to your Partner Agreement.
4. Marketing and Promotion
Can Learnerbly promote my services?
Yes! By joining our marketplace, you allow us to promote your services to our clients through our platform, editorial emails, playlists and other marketing initiatives.
Can I contact your users to promote my services?
No. Partners are not permitted to contact Learnerbly users directly for promotional purposes. Any communication with learners should be limited to delivering the services they have requested through Learnerbly. Direct outreach to our user base outside of this is a breach of our Partner Terms & Conditions.
5. Intellectual Property and Confidentiality
Who owns the intellectual property of my services?
You do. Learnerbly does not claim ownership of your content, materials or services unless agreed otherwise in writing.
How is confidentiality handled?
Both parties are committed to protecting sensitive business and client information. We will not share confidential details with third parties unless required by law or agreed upon in writing.
6. Data Protection and Security
Who is responsible for data protection?
Both Learnerbly and Partners must comply with data protection laws. Your specific role (Data Controller or Data Processor) is outlined in your Partner Agreement. If you have any questions about your data protection obligations, please contact partners@learnerbly.com
What should I do in case of a data breach?
Please inform Learnerbly within 48 hours by contacting partners@learnerbly.com and assist in resolving the issue, including notifying affected clients where required.
7. Termination and Next Steps
How long is the initial term?
We have a minimum engagement term of 1 year from your launch date on the platform. This ensures a stable experience for our learners and reflects our long-term commitment to working with our Partners.
How can I end my Partner Agreement?
Either party can terminate with at least two months' written notice after the minimum term. Notice should be sent to partners@learnerbly.com.
What happens after termination?
Securely delete or return any Learnerbly or client data unless legally required to keep it.
Any active learner bookings or outstanding fulfilment obligations must be honoured until completion.
Commission obligations still apply.
8. Legal and Liability Considerations
What are Learnerbly’s liability limitations?
Learnerbly is not liable for indirect losses such as lost profits or reputational damage. Our total liability is capped at the amount payable for the relevant services as outlined in your Partner Agreement.
What laws apply to the Partner Agreement?
The agreement is governed by English law, and disputes will be settled in English
courts.