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Where to find your code

How to find and redeem codes for your approved requests

Written by Charlene Whittington

Some providers send access details by email, but for many, your code is available directly on Learnerbly instead. If your request has been approved and you haven't received an email from us or the provider, check the 'Requests' section of your profile.


Please Note: To ensure you benefit from the services or products associated with your code, we strongly advise redeeming it within the 30-day validity period.

Once the 30-day validity period ends, the code expires, and we regretfully cannot offer replacements or refunds.

Finding your code

  1. Go to your Profile on Learnerbly and select Requests.

  2. Find your request and check that its status shows Code available.

  3. Click View details.

  4. Click Get code to see your code or redemption link.


Once you click on 'View Details' you will be redirected to a page where you can see and redeem your code. 😃

To redeem the link, please follow the below steps:

  1. If you have a link, open it to go straight to the provider's website. If you have a code, go to the provider's website and enter it when prompted, usually during sign up or checkout.

  2. Create an account or log in. We recommend using the same email address as your Learnerbly account.

  3. Follow the provider's steps to activate your access.

  4. Enjoy your learning! 😃

Can't see your code?

If your request hasn't reached "Code available" yet, it may still be processing. If it's been a while, or your code isn't working, click Contact us on the request and we'll help.

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