Overview
Learnerbly offers access to a range of 1:1 coaching sessions with professional coaches across a variety of specialisms. This article outlines what to expect when you book a coaching session through the platform.
Please note: Individual coaches may have their own specific conditions — including cancellation notice periods, booking processes and session formats. Always check your coach's listing page before booking.
Booking a coaching session
To book a coaching session, browse our coaching providers on the platform and request a session directly from the coach's listing page. You can view all available coaches in one place here: Find Your Coach. Once your request is submitted, the coach will contact you within 24 hours to arrange a suitable time.
If your coach has not been in touch within 24 hours of your booking being processed, please contact us via the support chat and we will follow up on your behalf.
Your first session must be scheduled within 3 months of your booking being recorded. For packages of multiple sessions, you have up to 12 months to complete all sessions. Please note that individual coaches may have their own session validity terms — always check your coach's listing page for their specific requirements.
Introductory calls
Some coaches include a free introductory call as part of their offering. This is separate from your main coaching session/s and is designed to help you and your coach align on goals before your sessions begin. Check your coach's listing page for details on whether an introductory call is included.
How sessions are delivered
Coaching sessions are typically delivered via video call (e.g. Zoom or Google Meet). When scheduling with your coach, please confirm which platform will be used and make sure you have the correct link before your session.
Attending your session
Join your session on time using the link provided in your calendar invite.
A 15-minute grace period applies to all sessions. If you or your coach hasn't joined within 15 minutes of the scheduled start time, the session may be treated as a no-show.
Sessions end at the originally scheduled time regardless of a late start. If you arrive late, the coach is not obliged to extend the session beyond the scheduled end time, though they may choose to do so as a goodwill gesture. If your coach is late, they will offer you the remaining full session duration if you are able to stay.
Cancellations and rescheduling
You may cancel or reschedule a session at no cost provided you give at least 48 hours' notice before the scheduled start time. Please note that individual coaches may have their own cancellation terms — always check your coach's listing page for their specific requirements.
To cancel or reschedule, contact your coach directly as soon as possible.
No-shows
If you do not attend a scheduled session and have not provided at least 48 hours' notice, the session will be counted as used and will not be available for rebooking.
If your coach does not attend a scheduled session, you are entitled to either reschedule at no cost or request a refund of the session. Please note that a refund in this context means your personal learning budget on Learnerbly will be restored, allowing you to rebook with the same or an alternative coach, or use the balance towards another resource on the platform.
Technical issues
If you experience technical difficulties during a session, make reasonable efforts to reconnect within the scheduled window. We recommend sharing an alternative contact method with your coach when scheduling, in case of connection issues on the day.
If the session cannot proceed despite reconnection efforts, it will be rescheduled at no cost.
Need help?
If you have any questions or need to report an issue with a coaching session, please contact us via the support chat on the Learnerbly platform and our team will be happy to help.